Terms and Conditions

Terms and Conditions of RITORNO ALLA NATURA

1. SCOPE

1.1 These terms and conditions apply to contracts for the rental of apartments for accommodation and other Ritorno alla Natura services.

1.2 The subletting of the rented houses as well as their use for purposes other than accommodation require the prior consent of Ritorno alla Natura in writing.

1.3 Terms and conditions of the customer shall only apply if this has been expressly agreed in writing in advance.

2. CONCLUSION OF THE CONTRACT, CONTRACTING PARTIES, STATUTE OF LIMITATIONS

2.1 Ritorno alla Natura is free to confirm the room booking in writing.

2.2 Contracting parties are Ritorno alla Natura and the customer. If a third party has ordered on behalf of the customer, they are liable to Ritorno alla Natura together with the customer as joint debtors.

2.3 All claims against Ritorno alla Natura are generally subject to a limitation period of one year from the start of the statutory limitation period. Claims for damages are subject to a limitation period of five years. The reductions in the statute of limitations do not apply to claims based on an intentional or grossly negligent breach of duty by Ritorno alla Natura.

3. SERVICES, PRICES, PAYMENT, SET-OFF

3.1 Ritorno alla Natura is obliged to keep ready the apartments booked by the customer and to provide the agreed services.

3.2 The customer is obliged to pay the prices of Ritorno alla Natura applicable to the house rental and other services they use. This also applies to services and expenses of Ritorno alla Natura to third parties initiated by the customer. The agreed prices include the statutory value added tax.

3.3 Ritorno alla Natura may make its consent to a subsequent customer requests to reduce the number of apartments booked, the service provided by Ritorno alla Natura or the length of the customer’s stay conditional on an increase in the price of the apartments and/or of the other services provided by Ritorno alla Natura.

3.4 Invoices from Ritorno alla Natura are able to be paid immediately without deduction. In case of late payment, Ritorno alla Natura is entitled to charge a lump sum (late fee, handling fee) in the amount of EUR 25.00.

3.5 Ritorno alla Natura is entitled to demand advance payment or security from the customer upon conclusion of the contract.

3.6 In justified cases, e.g. payment arrears of the customer, Ritorno alla Natura is entitled to refuse further services.

3.7 The customer may only offset a claim of Ritorno alla Natura against an undisputed or legally established claim.

4. CUSTOMER WITHDRAWAL (CANCELLATION AND NO-SHOW)

4.1 Withdrawal from the contract concluded with Ritorno alla Natura by the customer requires the consent of Ritorno alla Natura in writing. If this is not done, the agreed price from the contract is to be paid even if the customer does not use contractual services.

4.2 All withdrawals must be in writing. The time of cancellation is the written receipt by Ritorno alla Natura. We grant a cancellation free of charge if a cancellation deadline is met up to one day before arrival.

4.3 For apartments not used by the customer, Ritorno alla Natura may charge the contractually agreed remuneration according to booked arrangements.

4.4 The respective cancellation conditions of Ritorno alla Natura apply.

5. WITHDRAWAL OF RITORNA ALLA NATURA

5.1 If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, Ritorno alla Natura is also entitled for its part to withdraw from the contract within this period (e.g. failure to make contractually agreed advance payment).

5.2 In the event of justified withdrawal by Ritorno alla Natura, the customer is not entitled to compensation.

6. APARTMENT PROVISION, HANDOVER AND RETURN

6.1 The customer does not acquire any claim to the provision of certain apartments, unless this has been expressly agreed in writing.

6.2 Booked apartments are available to the customer from 2:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision.

6.3 On the agreed day of departure, the apartments at Ritorno alla Natura must be vacated by 10:00 a.m. at the latest. Thereafter, Ritorno alla Natura may charge 50% of the full accommodation price (list price) due to the late vacating of the room for its use in excess of the contract until 2:00 p.m., and 100% thereafter.

7. LIABILITY

7.1 Ritorno alla Natura is liable for the fulfillment of its obligations under the contract. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body or health, if Ritorno alla Natura is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by Ritorno alla Natura, and damages based on an intentional or negligent breach of typical contractual obligations of Ritorno alla Natura. In the event of malfunctions or defects in the services provided by Ritorno alla Natura, Ritorno alla Natura will endeavour to remedy the situation if it becomes aware of them or if it receives a complaint from the customer without delay. The customer is obliged to contribute what they can reasonably be expected to do in order to remedy the disruption and keep any possible damage to a minimum.

7.2 Ritorno alla Natura is not liable to the customer for items brought in, in particular money or other valuables.

7.3 Insofar as a parking space is made available to the customer, even for a fee, this shall not constitute a custody agreement. In case of loss or damage to motor vehicles, trailers, motorcycles or trailers parked or maneuvered on the property of Ritorno alla Natura and their contents, Ritorno alla Natura is not liable, except in case of intent or gross negligence.

7.4 Bringing pets: The animal should be able to stay alone and silently  in the apartment. Blankets, food bowl, basket and pet food are the responsibility of the guest. Animals are not allowed in showers, on beds or on seating furniture. The guest is fully responsible for any damage to furniture and floors. If the apartment is temporarily not able to be rented, the guest is also liable for this. We charge the damage to the guest – they alone will settle the matter with their insurance company.

8. FINAL PROVISIONS

8.1 Amendments and addenda to the contract or these General Terms and Conditions shall be made in text form. Unilateral amendments or addenda by the customer are invalid.

8.2 Place of performance and payment is the location of Ritorno alla Natura.

8.3 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.

8.4 Should individual provisions of these General Terms and Conditions be or become invalid or void, this will not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.